IT SUPPORT TEAM
As the first line, 24/7/365 support unit, we are split into both day teams and shift teams, in order to rotate our support for the business both locally and internationally as the needs arise. We deploy Dell desktops running the latest versions of Windows, Microsoft Office, as well as numerous in-house applications that challenge our abilities to troubleshoot complicated software issues.
This team carries the responsibility for monitoring all of the applications deployed in DigiOutsource, receiving alerts via email or visually on the wall of TV screens within the NOC. Alerts are diagnosed and escalated according to escalation procedures.
Network Services Team
Our on-site Network Services team manages the deployment of all new network infrastructures, while maintaining all cabling to ensure a neat and error-free environment. We assist with the movement of users, as well as the setup of our numerous AV-enabled meeting rooms.
The newest addition to the IT Infrastructure department, the DevOps team believes in the culture of automating any task that requires repetition. We focus on supporting the Software Development teams and optimising deployment processes, testing and monitoring performance, constantly seeking new ways to reduce the time it takes to develop and deploy to a live environment. We work with many new technologies, including the likes of ElasticSearch, TeamCity, Docker and PowerShell to name a few.