Software Development

USING CUTTING-EDGE TECHNOLOGY, WE SERVICE DIGIOUTSOURCE AND THE WIDER GROUP WITH TRAILBLAZING SOLUTIONS AND SYSTEMS.

As the Software Development department, we work in partnership with the Product team to find effective results. This in turn, allows us to act upon the company’s vision for delivering service that is informed, fast and superior.

ADVANCED SYSTEMS & TECHNOLOGY

AT DIGIOUTSOURCE, WE BUILD SYSTEMS THAT HELP BRING END USER CUSTOMERS THROUGH THE DOORS. IN ORDER TO ENSURE THOSE CUSTOMERS STAY WITH US, WE CREATE EXCEPTIONAL SUPPORTING SYSTEMS TOO!

By employing agile methodologies that take into account ever-changing client requirements, we can deliver on our goal of quick, efficient turnaround times. It is why we believe in having the right tools to develop superior software. In addition, it’s why exploring development utilities is so important, as this enables us to make sure the software we build is not only efficient, but sustainable too.

Because we use only the best tech available, we can fulfil our primary objective of safeguarding the high quality, reliability and availability of the systems built. Importantly, we embrace early when it comes to new technologies like Service Fabric, Akka .NET Streams, .NET Core, Angular 2, Bootstrap 4 and Kibana X-Pack. And while we aim to be fearless when tackling cutting-edge tech, we always work towards ensuring we don’t impact our clients’ ability to get to market.

As we are essentially a service delivery department, the teams in Software Development – from Websites and Lobbies to Customer Management and Platform & Shared Services – work together to ensure our clients’ needs are always met.

THE WEBSITES TEAM

THE WEBSITE DISCIPLINE FOCUSES ON ALL THE SERVICES THAT BRING CUSTOMERS THROUGH THE DOOR.

As the Websites team, we work very closely with Digital Marketing and Affiliate Management Services to ensure that our websites are built to service the customer experience and facilitate the marketing efforts in these two key areas of the business.

Our websites need to conform to the rigorous requirements of Search Engines such as Google, requiring a deep understanding of their behaviour so that we ensure our websites rank optimally. As part of the offering in this area, we maintain a platform for managing the Affiliate Marketing, allowing us to create and manage Affiliate Programmes designed to attract and remunerate external affiliates who market our websites to prospective customers.

THE LOBBIES TEAM

OUR LOBBIES TEAM PLAYS AN IMPORTANT ROLE IN THE BUSINESS, BY DEVELOPING AND SUSTAINING LOBBIES THAT ARE ESSENTIAL FOR GIVING OUR CUSTOMERS THE REAL DEAL EXPERIENCE!

Through the logged-in lobby space, we help to keep our customers entertained for hours on end, with instant access to the best games, offers and rewards, as well as important information pertaining to promos, prizes and more.

Moreover, with our 24/7 support, our customers are able to chat with us at any time.

THE CUSTOMER MANAGEMENT TEAM

AS AN INTEGRAL PART OF RETENTION SERVICES, OUR CUSTOMER MANAGEMENT TEAM LOOKS AFTER ALL THE BACK OFFICE SYSTEMS THAT MANAGE THE CUSTOMERS, ONCE THEY HAVE MOVED THROUGH THE ACQUISITION AREA OF THE BUSINESS.

Some of these systems include customer information management, call, chat, email management systems and anything else to do with providing tools to our Customer Service Hosts, which will enable them to provide the best customer experience possible.

THE PLATFORM & SHARED SERVICES TEAM

OUR PHILOSOPHY IS TO INNOVATE, COLLABORATE AND BUILD ON THE PRO-ACTIVENESS OF EACH INDIVIDUAL, TO ENHANCE OUR BUSINESS ON MANY LEVELS – WHETHER IT BE PRODUCTIVITY, CONSISTENCY, ROBUSTNESS, OR EVEN THE IMPLEMENTATION OF ADVANCED MATHEMATICAL MODELS GEO-DISTRIBUTED ACROSS THE GLOBE IN REAL TIME!

Our Platform & Shared Services teams are responsible for building and maintaining a myriad of Microservices that perform CEP, or Complex Event Processing. We use high volume, real-time technologies such as RabbitMQ for message brokerage and Akka .NET, which is based on the Actor Model. MongoDB is utilised extensively as a read-optimised solution to support all the Microservices, with Service Fabric employed to function as our in-house host to serve many of our websites, as well as supporting APIs. Here, the Service Fabric Actor System plays its part in ensuring uptime and high concurrency. On the SharePoint side, we push the boundaries with integrated custom, as well as “out-of-the-box” projects, supporting the entire company with a magnitude of solutions.

WHY CHOOSE DIGIOUTSOURCE?

DigiOutsource is an amazing work environment! It’s filled with people that literally leap into every challenge with enthusiasm, no matter how big or small. It’s a world that promotes professional growth, as well as personal, while always striving towards the creation and delivery of market leading products. It is an absolute pleasure to be a web developer in such a great, forward-thinking company that works to collaborate effectively and get things done. Over the past two years I have truly found a second family at DigiOutsource.
DigiOutsource has been the most challenging and rewarding environment I have worked in over my years of developing commercially. I joined the company in 2016, and within 6 weeks found myself working on both front end, back end and integration points in our solutions, with the smartest group of technologists. Here, innovation is the norm, not the exception. The learning curve is steep, but this kind of challenge pushes your boundaries, while career growth and job satisfaction grows with every successful release. Even our juniors have the freedom to roll out features, according to coding standards, to our user base. In fact, they do so frequently with much success. DigiOutsource invests heavily by allowing us to play with bleeding-edge technologies like Service Fabric and Actor Model based tools to name just a few. We build our solutions from the ground up using these technologies to give our client base the best possible user experience, whether it be real time messaging, cross device capabilities or one solution platforms.