Do you provide any insurance cover, such as Group Life and Disability cover?
Yes – as a compulsory benefit. This is currently provided through Discovery Life. The Employee and the Employer share the cost in accordance with tax legislation. The benefits are outstanding and include a tax free lump sum of five times your annual salary as a life cover benefit to your elected dependents, and school fees and university fees paid for your children. The disability cover benefit pays you a monthly income of 75% Flat of your monthly risk salary, up to a maximum of R100 000 per month for a valid Income Continuation Benefit claim.
Do you offer Retirement Annuity?
This is an optional benefit provided by a preferred provider (currently Alan Gray). Employees receive the tax benefit monthly, rather than waiting for their own annual tax submission. You may contribute anything up to 27,5% of your taxable income to a Retirement Annuity and enjoy this as tax-free savings plan for retirement.
Do you provide Medical Aid?
This is a compulsory benefit. With the costs of medical treatments and the strain placed on government medical services, everyone should have private medical aid insurance. We offer our employees the choice of two Providers: Discovery Health (who have 16 different plans to choose from) and Momentum Health (who have 6 plans to choose from). This benefit is structured into the salary so that the employee enjoys the maximum allowable tax benefit.
Do you offer additional benefits to Foreign Language Employees?
Due to the shortage of Foreign Language skills in South Africa, we rely on employing non-South Africans so that we can utilise their home-language skills in our business. In return, we offer a world-class employment experience. We strive to make the move to join our company and relocate to Cape Town as stress-free as possible. We also acknowledge that some foreigners may not want to settle in Cape Town permanently, and simply want to experience the life and culture of another country for just a couple of years. We therefore offer many additional benefits to our 'imported skill providers' as an incentive to keep them employed with us for as long as possible. Besides the obvious benefit of having international working experience added to your CV, we offer the following additional benefits to our Foreign Employees:
Foreign Language Retention Incentive Scheme: This benefit takes the form of a guaranteed incentive bonus. It pays out quarterly and applies only to non-SA citizens who work in our shift environments. Terms and conditions do exist, essentially meaning that the scheme is designed to encourage the employee to stay with us for an additional quarter.
Relocation Support: Foreigners relocating to Cape Town can opt for 3 months free accommodation in a shared apartment, or a tax-free relocation allowance (only tax free if proof of expenditure is provided) for 3 months. This initial 3-month period provides enough time to acclimatise and find suitable lodgings for a longer term. We also offer the services of a Concierge who will assist you in finding a suitable place to rent in safe, clean suburbs, and within easy transport of the offices. We do add a 'Claw-back' period to this benefit – thus encouraging employees to remain with us for at least 12 months afterwards to ensure the return on this investment.
Work Permit: Please see the FAQs on Work Visa & Permit Options for full details here. Essentially, most costs incurred in obtaining the necessary Work Visa are covered for all foreigners. The only exception is the personal costs of passport renewal fees, a medical or radiograph report, and your personal police clearance certificate. All other fees are covered. We add a 'Claw-back' period to this benefit – thus encouraging employees to remain with us for at least 12 months afterwards to ensure the return on this investment.
Annual Flight Subsidy: This benefit is applicable to foreign language employees who are not permanent residents of SA. Once a year, we will subsidise the cost of a return flight ticket to your home country. The subsidy amount is sufficient to fully cover most flights anywhere in Europe. We add a 'Claw-back' period to this benefit – thus encouraging employees to remain with us for at least 12 months afterwards to ensure the return on this investment.
What are your Leave Provisions (paid time off)?
Work-Life Balance. We all strive for this, and to ensure you have time off to enjoy the beauty of what Cape Town has to offer, we provide an extensive list of leave options. Annual paid leave starts at 18 days in year one, and increases to 21 from year two, then 25 days per year from years five onwards. Paid sick leave is the SA standard of 30 days per 36-month cycle. We also provide Family Responsibility Leave, Compassionate Leave (for bereavement, funerals, traumatic life events), a handful of specific Religious Holy Days, Maternity leave, Paternity leave and Study leave.
What are your Allowances and Subsidies?
Depending on the nature of your role within our business, you may be furnished with a Mobile Phone, a Mobile Allowance for costs, or full reimbursement for all business incurred expenses. Home-based Internet access is also subsidised for all roles that are required to provide after-hour technical support to the business. As the nature of our business is virtual and international, a car or travel allowance is unfortunately not applicable.
Do you offer Referral Fees for Recruitment?
Absolutely, we offer very generous referral fees. From the standard R5 000 rate per successful hire, to specials of up to R20 000 for specific skills. We encourage all our employees to assist us in sourcing the best talent, with the added benefit of being able to work with your friends.
Do you offer any financial assistance?
We are able to assist our employees with financial assistance in the event of an emergency, and for study purposes. A Personal Loan is provided for emergencies, or for those unforeseen expenses that could not be budgeted for. Loans are for a limited amount, and although offered interest-free, they do attract a small amount of tax as a taxable benefit. Study loans are offered for specific studies only, and are interest and tax-free. These loans also need to be repaid over a maximum of 12 months.
Do you have parking available?
We do, but on-site parking is limited. However, we ensure that everyone has parking available at parking sites within walking distance of the offices. We also offer free shuttle services to and from the parking sites.
Do you support health, wellness or fitness programmes?
Health and Wellness is core to our culture at DigiOutsource. We encourage all employees to strive to be the best they can be in all aspects of their lives, believing that a happy, healthy person is a productive, balanced person. They're also just so much more fun to be around. To support employees in being healthy we offer the following benefits:
In-house Gym: Free to employees, our Gym is open Monday to Friday from 6am to 7pm, and on Saturdays from 9am to 3pm, and overlooks a running path that surrounds the nature reserve alongside our offices. Staffed by a biokineticist and personal trainers with expertise in specific sports management, we offer personal training, group classes, and personalised training programmes customised to your specific needs. The gym is well equipped with weights, functional and cardio equipment. Newly renovated shower facilities are available, as well as lockers. We also have a bicycle available for employees to borrow. A lock-up bicycle storage shed is located in our basement for those who wish to cycle to work.
Subsidised Sporting Events: We sponsor any formal sporting event that you partake in by paying 50% of any entry fee. From time to time we also incentivise the participation in sporting events like a half-marathon, a team obstacle course, or mountain cycling races.
Company Sports Teams: We sponsor and take part in an indoor football league, and indoor cricket league, a five-a-side football league and an action rugby league. We also have a running club and a cycling club. Should any employee wish to start a club, we will gladly support their initiative and add it to the list of fun, active events.
Health and Wellness Checks: We provide an annual health and wellness check-up at our offices. During this event we provide the following health checks to all employees: blood pressure, cholesterol, glucose, HIV, diet, posture, eyesight and general mental health assessments. All testing is 100% confidential. We also offer annual flu injections, and encourage blood donations at the offices every six to eight weeks.
Are there any social events?
Every Friday afternoon we host a social event at our DigiBar. These events include karaoke evenings, guest DJs, open-mic nights, and much more. Every team in the business has a social budget to use at their discretion and we also have an internal Events Co-ordinator that schedules fun company events on a continuous basis. Events such as Market Days, Halloween dress-up, Wicked Waffle Food truck, Carnival days, Charity days, and many more form part of our calendar, so there is always something fun and exciting happening at DigiOutsource.
I heard you offer free massages?
We have two professional Masseuses available onsite. Both specialise in sports injuries, but also offer relaxation massages to assist in creating a stress-free environment. One of the masseuses is also a qualified Physiotherapist. Due to the demand for this free service, bookings are taken on a first-come-first-served basis. Additional sessions can be booked at a fee.
Do you have a Coffee Bar?
Our in-house Coffee Bar is in the centre of our business and is manned by professional Baristas, serving every coffee variety available. The coffee bar is highly subsidised, and the majority of the sales go towards our charity fund. A daily pastry is also available to go with that cappuccino!
Do you have a Cafeteria?
Our onsite canteen trades under the name of DigiCafé and is managed by professional caterers. Here we offer a free meal per day, where you get to choose from the variety of hot meals on offer, a healthy salad bar where you can mix and match, or a sandwich bar with a wide variety of fillings. In a rush? Opt for a smoothie or a selection of fruit.